How quickly can you ship my order
We do our best to ship orders within 5 working days of purchase. Please note that in busy periods this may be a little longer.
How much will it cost to ship my order?
The delivery fee will be calculated once you have added items to your shopping cart and entered a delivery address at the checkout.
Can I track my order?
Orders are shipped with Royal Mail and Royal Mail Airmail. Unfortunately, we are unable to track orders at the moment.
Can I pay for faster shipping
Orders are shipped with Royal Mail and Royal Mail Airmail. Royal Mail’s target delivery times are as follows:
Unfortunately, we are unable to send items by any faster method at the moment.
My order has not arrived, what should I do?
It’s rare but occasionally items do get lost. If you have not received your items please email Jen email@example.com. Please note that orders shipped by Airmail cannot be replaced until 28 days after the order was shipped.
If your items have gone missing because you have provided an incorrect delivery address you will be charged for redelivery.
Can I return or exchange my items?
We’re afraid we do not offer returns or exchanges.
are you reprinting sold out issues
We’re afraid not. We have reissued an updated version of the England issue but other back issues that have sold out are no longer available. Visit our online shop to browse available issues.
Can I return or exchange incorrect or damaged items
If your order is incorrect or damaged we will, of course, send replacement items. Please email firstname.lastname@example.org attaching photographs showing the damage or the incorrect items and the packaging.
I have a subscription and need to change my address. How do I do this?
Please send an email to Jen email@example.com